Frequently Asked Questions
l89bz FAQ — answers to all your questions
From opening an account to withdrawing via bKash, cricket betting to claiming bonuses — find clear answers to all important questions about l89bz right here.
This FAQ section has been created with the convenience of l89bz players in Bangladesh in mind. It covers account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, the welcome bonus, and responsible gaming in detail. If you cannot find your question here, contact our 24/7 Bengali live chat support.
Account and Registration
All questions about opening an account, logging in, and managing your profile at l89bz.
To register at l89bz, you need your full name, mobile number, email address, and a strong password. The registration process takes only a few minutes to complete. Providing accurate information is important, as identity verification is required at the time of withdrawal.
No, only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and bonuses cancelled. If you have any issues with your account, contact us directly via 24/7 Bengali live chat.
Click the "Forgot Password?" option on the login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Once you set a new password, you can log in to l89bz as normal.
Yes, l89bz is fully mobile-friendly. The site works seamlessly in the browser of any Android or iOS smartphone. You can enjoy all games, betting, and payment features without downloading a separate app.
You must be at least 21 years old to open an account and play at l89bz. No one below this age limit can create an account. Providing false information during age verification may result in the account being permanently closed.
Deposits and Withdrawals
All questions about transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
After depositing from bKash to l89bz, funds are generally credited to your account within a few minutes. The minimum deposit amount is ৳100. If there is a delay due to network issues, share your transaction ID in the 24/7 live chat for a quick resolution.
Withdrawal requests from l89bz to Nagad generally take 5 to 30 minutes to process. The minimum withdrawal amount is ৳500. Withdrawals are processed fastest when account verification is complete.
l89bz currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 across all methods. Direct transfers from major banks in Bangladesh are also supported.
l89bz itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction fees — please check the terms and conditions of the relevant service for details.
Yes, withdrawals via both Rocket and Upay are available at l89bz. Requests take 5 to 30 minutes to process. Before withdrawing, make sure the mobile number and name on your l89bz account match those on your Rocket/Upay account.
Common reasons for withdrawal delays include: incomplete account verification, unmet bonus wagering requirements, or network issues. If the delay exceeds 30 minutes, contact live chat support with your transaction ID for a quick resolution.
Games and How to Play
Questions about cricket betting, slots, fishing games, live casino, and crash games.
To bet on BPL matches at l89bz, go to the Cricket section, select an ongoing or upcoming BPL match, and choose your preferred market (match winner, top batsman, over/under, etc.). Enter the amount on the bet slip and confirm. You can also place bets during the match through live betting.
Yes, l89bz offers betting on the T20 World Cup, IPL, and major international cricket tournaments. Various markets are available for all international cricket, including Bangladesh Tigers matches. Bets can be placed both before and during matches.
RTP (Return to Player) is the theoretical percentage of total bets that a slot game returns as winnings over the long term. Volatility or variance refers to the frequency and size of wins: high volatility games pay out big wins less often, while low volatility games pay out smaller wins more frequently.
Caishen Fishing is a multiplayer fishing arcade game. Target and shoot the fish on screen — each fish has a different value. Larger and rarer fish give bigger rewards. You can set your own shot power and bet amount. This game can be played directly in the browser at l89bz.
At l89bz, all game outcomes are determined by Random Number Generator (RNG) technology, which is completely unbiased. Games from international providers like Pragmatic Play, PG Soft, JILI, and Spribe are independently tested. Fair play and SSL encryption are ensured.
Bonus & Promotions
Questions about welcome bonuses, cashback, VIP program and wagering requirements.
l89bz offers new members a 100% bonus on first deposit up to ৳10,000. For example: deposit ৳1,000 and get another ৳1,000 as bonus — total balance ৳2,000. To claim this bonus, simply make your first deposit after opening an account and it will be applied automatically.
25x wagering means you need to wager a total amount equal to the bonus multiplied by 25 before you can withdraw the bonus money. Example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets before the bonus becomes withdrawable. Full terms can be found in the terms and conditions.
The VIP program at l89bz has 4 tiers: Bronze, Silver, Gold and Platinum. Tiers advance through regular play. The Bronze tier offers up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% weekly cashback.
Yes, the l89bz welcome bonus can generally be used across all categories including cricket betting. However, depending on the specific promotion's terms, some games or markets may be excluded. The detailed terms for each bonus are clearly stated in the offer description.
Whether bonuses can be used on crash games (such as Spribe's Aviator) depends on the offer's terms. In many cases, crash games also count toward fulfilling the bonus wagering requirement. For specific information, please ask via live chat support.
Security & Responsible Gaming
Questions about data protection, account security, self-exclusion and responsible play.
Yes, at l89bz all personal information and financial transactions are secured through SSL encryption. Your data is not sold or shared with third parties. Visit the privacy policy page for more details.
If you notice any suspicious activity, change your password immediately and contact us via 24/7 live chat or at [email protected]. The security team will investigate promptly and secure your account. It is advised not to log in from unfamiliar devices.
Yes, l89bz supports responsible gaming. You can set daily or weekly deposit limits if you wish. To learn more about this feature, visit the responsible gaming page or make a request via live chat.
Self-Exclusion means voluntarily stopping gaming on your account for a set period or permanently. If you feel your gaming habits are becoming a problem, email [email protected] or inform us via live chat — the team will act quickly.
No. l89bz is for people aged 21 and above only. Creating an account or gaming by minors is strictly prohibited. If false information is found during age verification, the account and any deposited funds may be forfeited.
l89bz offers 24/7 live chat support in Bengali — get immediate help with any question at any time. You can also contact us by email: [email protected]. The support team responds quickly and in Bengali.
Still have questions?
Contact support — we are here for you in Bengali, 24/7.
Email: [email protected] | Response time: 5-30 minutes